Return & Cancellation Policy
Last Updated: 06-June-2026
At Vital Pep Wellness, customer satisfaction is important to us. Please review our Return & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Orders may be canceled only before they have been processed and shipped.
To request a cancellation, please contact our customer support team as soon as possible.
If an order has already been processed, packed, or shipped, it can no longer be canceled.
2. Return Eligibility
Due to the nature of our products and for safety, quality control, and regulatory reasons, we generally do not accept returns on opened, used, or damaged products.
A return request may be considered only if:
-
The item received is incorrect.
-
The item arrived damaged during shipping.
-
The product is defective upon arrival.
-
The wrong product was shipped by our team.
All return requests must be submitted within 7 days of delivery.
3. Non-Returnable Items
The following items are not eligible for return:
-
Opened products
-
Used products
-
Products with damaged or removed packaging
-
Clearance or promotional items
-
Gift cards
-
Products damaged by misuse or improper storage
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
-
Contact us within 48 hours of delivery.
-
Provide your order number.
-
Include clear photos of:
-
The product
-
The packaging
-
The shipping label
-
Our team will review the request and determine an appropriate resolution.
5. Refund Approval
Once your claim is reviewed and approved, we may provide one of the following remedies:
-
Replacement product
-
Store credit
-
Refund to the original payment method
The decision will be made at our sole discretion based on the circumstances of the claim.
6. Refund Processing
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Shipping charges are generally non-refundable unless the error was caused by Vital Pep Wellness.
7. Returned Packages
If a package is returned due to:
-
Incorrect shipping address
-
Refused delivery
-
Failure to collect the package
additional shipping fees may apply before reshipment.
Refunds may be subject to deductions for shipping and handling costs.
8. Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback.
Fraudulent chargebacks may result in:
-
Account suspension
-
Order cancellation
-
Legal action where applicable
9. Limitation of Liability
Vital Pep Wellness reserves the right to deny any return, refund, or replacement request that does not meet the requirements outlined in this policy.
Our liability shall not exceed the amount paid for the applicable order.
10. Policy Changes
We reserve the right to modify this Return & Cancellation Policy at any time without prior notice.
Changes become effective immediately upon posting to our Website.
11. Contact Us
For questions regarding returns, refunds, or cancellations, please contact us:
Vital Pep Wellness
Email: support@vitalpepwellness.com
Phone: [Your Phone Number]
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Website: https://vitalpepwellness.com
