Shipping Policy
Last Updated: 06-June-2026
At Vital Pep Wellness, we are committed to providing reliable and efficient shipping services to our customers. Please review our Shipping Policy carefully before placing an order.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
2. Shipping Locations
We currently ship throughout the United States.
Additional shipping destinations may become available in the future. Availability of shipping options will be displayed during checkout.
Customers are responsible for ensuring that products can legally be shipped to and received at their delivery location.
3. Shipping Methods
We work with trusted shipping carriers to ensure timely delivery of orders.
Available shipping options may include:
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Standard Shipping
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Expedited Shipping
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Priority Shipping
Shipping options and estimated delivery times will be displayed at checkout.
4. Estimated Delivery Times
Estimated delivery times may vary based on location and shipping method selected.
Typical delivery estimates:
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Standard Shipping: 3–7 Business Days
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Expedited Shipping: 2–4 Business Days
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Priority Shipping: 1–3 Business Days
Delivery times are estimates only and are not guaranteed.
5. Shipping Charges
Shipping costs are calculated during checkout based on:
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Delivery location
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Order size and weight
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Selected shipping method
Any applicable shipping charges will be displayed before order confirmation.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to become active.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Vital Pep Wellness is not responsible for delays, lost shipments, or additional costs resulting from:
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Incorrect addresses
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Incomplete addresses
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Incorrect contact information
If an order is returned due to an incorrect address, additional shipping fees may apply.
8. Lost, Delayed, or Stolen Packages
Once a shipment has been transferred to the carrier, delivery responsibility rests with the carrier.
Vital Pep Wellness is not responsible for:
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Carrier delays
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Weather-related delays
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Customs delays
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Lost packages marked as delivered
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Theft after delivery
Customers experiencing delivery issues should contact the shipping carrier directly using the provided tracking information.
9. Damaged Shipments
If your package arrives damaged:
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Take photos of the package and product immediately.
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Contact us within 48 hours of delivery.
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Include your order number and supporting photographs.
We will review each case individually and determine an appropriate resolution.
10. Shipping Restrictions
We reserve the right to refuse or cancel shipments where:
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Products cannot legally be delivered.
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Fraudulent activity is suspected.
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Shipping information cannot be verified.
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Compliance requirements are not met.
11. International Orders
For international orders (if available), customers are responsible for:
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Customs duties
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Taxes
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Import fees
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Regulatory compliance within their country
Vital Pep Wellness is not responsible for customs delays, import restrictions, or additional government charges.
12. Force Majeure
We are not liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Severe weather conditions
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Government actions
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Labor disputes
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Transportation disruptions
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Public emergencies
13. Contact Information
If you have any questions regarding shipping, please contact us:
Vital Pep Wellness
Email: support@vitalpepwellness.com
Phone: [Your Phone Number]
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Website: https://vitalpepwellness.com
