Shipping Policy
Vital Pep Wellness provides shipping to customers in the United States and offers worldwide shipping where permitted.
Shipping availability may depend on the destination, carrier service, local regulations, customs requirements, and product restrictions.
Order Processing
Orders are processed after payment has been successfully received and the order has passed any necessary verification.
Processing times may vary depending on product availability, order volume, weekends, holidays, or additional verification requirements.
Once an order ships, available tracking information will generally be provided to the customer.
United States Shipping
Orders within the United States may be shipped using available domestic carriers and services.
The shipping options and charges available for an order are displayed during checkout where supported.
Delivery estimates are estimates only and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Worldwide Shipping
Vital Pep Wellness offers worldwide shipping where permitted.
International customers are responsible for determining whether the products they order may legally be imported, possessed, or received in their destination.
Some countries or regions may have restrictions that prevent us from fulfilling an order.
Customs, Duties and Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- Taxes
- Brokerage charges
- Other government or carrier fees
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Vital Pep Wellness does not control customs charges imposed by individual countries.
Customs Delays
International shipments may be delayed by customs authorities.
Customs processing times are outside the direct control of Vital Pep Wellness and the shipping carrier.
Customers should allow additional time for customs clearance when ordering internationally.
Shipping Restrictions
We reserve the right to refuse or cancel an order where shipping the product may violate applicable laws, regulations, carrier requirements, or destination restrictions.
If an order cannot legally or reasonably be shipped, the customer will be contacted and any applicable refund will be handled according to our policies and applicable law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting an order.
If you notice an address error, contact us as soon as possible at:
Once an order has shipped, we may be unable to change the delivery address.
Tracking
Tracking information may be provided once an order has been processed by the carrier.
Please allow time for the carrier’s tracking system to update after receiving your tracking number.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your shipment has been lost, please contact our support team.
We may work with the shipping carrier to investigate.
Carrier delays do not automatically mean a shipment is lost.
U.S. federal rules require online sellers to ship within the promised period and provide appropriate delay/cancellation options when they cannot meet that commitment.
Delivered but Not Received
If tracking shows that a package has been delivered but you cannot locate it, please:
- Check the delivery location.
- Ask household members or building staff.
- Check with nearby neighbors where appropriate.
- Contact the shipping carrier.
- Contact Vital Pep Wellness if additional assistance is required.
Damaged Shipment
If a shipment arrives damaged, contact our support team promptly.
Please retain the packaging and provide clear photographs of:
- Shipping package
- Shipping label
- Damaged product
- Any visible damage
This information may be required when reviewing the issue with the carrier.
Research Use Reminder
All Vital Pep Wellness products are intended strictly for laboratory, analytical, and research purposes only.
They are not for human or animal consumption.
Contact Us
For shipping questions:
Vital Pep Wellness
United States
Email: support@vitalpepwellness.com
Phone: +1 (954) 554-9919
